cac4
I express my feelings of shock and horror at the potential negative aspects of such an event, that she actually meant "parked" the car...not "crashed".

Those are physical events. a person's mid's eye sees a difference. Some computer terms for limited skilled computer users the terms are abstract. How many non-computer people know the difference betweem bits and bytes, betweem kbs and Kbs.

I know there is TCP (Transmission Control Protocol) but I couldn't explain it to myself, let alone anyone else.

People ask me how fax machines work. I say first they connect with eachother and have to agree on a hand shake, you know the ones gangs members greet each other. I know it isnt the correct description but it gives a mental picture to the customer what is sort of going on.

When it comes to explaining how printers operate, instead of using technical terms, I use words people know.

One is, toner I call powder consistancy black plastic. I could give the Hazardous Material Identification and Material Safety Data definition but that wouldn't work for most customers.

Material Safety Data Sheet for toner PN H3730
http://www.dell.com/downloads/global/corporate/environ/PN_H3730.pdf


Last edited by DIY; 03/25/07 07:38 PM.