Benwa, you're in luck! There's a book out there called "I Don't Have To Make Everything All Better" by Gary and Joy Lundberg, here's a description "The authors call for "validation," a powerful technique for improving one-on-one communication that involves careful, empathetic listening to another person's feelings without judging, criticizing or attempting to solve his or her problems" It's not current but the library might have it or used book dealers on the net (try abebooks.com). You could become Mr. Empathy 2007, who knows
