I've made a decision...

[NNP1965]

I'm sorry I did not make that clear. You don't call and get to talk to someone... you call and make an appt to call back to talk to someone. Like say I called today I may be told to call back at 4:00 pm next Monday to talk to so and so. Well first of all that is a long time to wait to speak to someone when you are distraught, and in my case, my kids or H might be around on Monday at 4:00 pm making it difficult for me to make that phone call.