Hanging on/The Long Haul #7

[Becca1975]

WCW, I had that happen once, the little icon would show the connection but it wasn't actually connected. I'd unplug everything and start from scratch as if he were installing everything the first time. Hit every reset button he can. I spent a good 20 hours on mine once and got on the phone with tech support who were little help and they walked me through the unplugging and resetting yet again and suddenly it worked right. It would be hard to help without being there, but if he calls tech support for his router, they should be able to help a little.