Gosh Deb- I can't believe what a nice post you left for me on MLC board and then I come over here and see what you are going through! But yours is ending well.
I knew where you were going with your concerns yesterday but I didn't want to voice them for you. But you can see today that although your intuition was right about something up with monster, I think you can be proud of your H in his handling of the situation. I think that he has definitely made an improvement and I wish that I could send my H over to talk to him!!
Get this one- it's like deja vu- I was told today that OW's name was going to be suggested for someone to be on a process improvement team that I am to lead/facilitate as part of my new job. Gotta love it. We'll see if she actually does it.