I am still doing counselling because I run a helpline for my charity so people phone up and ask questions or talk to me about problems (not to do with R's though).
A lot of calls are for information only which is easy, but some the people are really distressed and talking to me about how their baby died etc so I can be listening for sometimes up to about 45 minutes of someone crying or incredably angry and in some ways, phone counselling is harder because you don't have body language, facial expressions etc to help you.
