Thanks for sharing your lesson from T. I especially like the color coding for ease of studying. (The link on my thread helped, too. )
Hmm. I will be studying this. Let me just mirror that back and make sure I've got it right:
Mirroring - Reflecting back what you've heard and checking it out. Fine tuning until you get it right.
Validating - Some way of saying "that makes sense," such as, "I can see how you would think that." The opposite of, "That's ludicrous. You're nuts."
Empathizing - Some flavor of, "I understand how you feel."
I'm a little fuzzy on the value of the empathy. Often it's baloney to say that you know how someone else feels. If I can say that I've had similar experiences that brought up similar feelings, then I still want to be careful not to turn the focus to me and my feelings. The empathizing one looks booby trapped to me, but maybe that's just me...
(I promise not to call you Bridezilla, but, dang, it had such a good ring to it!)
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