hi Shay, I havent "met" you before but somehow stumbled onto your thread, and boy do the phone call issues ring a bell with me....something I deal with over and over again that continues to drive me right up the wall. I'll be checking in to see how you handle this.......I need all the ideas I can get. I'm going to paste your last entry re the "why" to my thread so I can refer to it....I hadnt seen this before, but it sure helps answer a big question in my mind......... deb
