Originally Posted by Kind18
I think validation is sometimes over-rated on this site. I’d replace validation (ie you are right) with empathy (that sounds tough).
Originally Posted by SteveLW
Validation is not an end all be all. But it is a great tool for getting to a place where you respond rather than react! And it is especially a great tool for right-fighters.

Great points. I am getting better at validation. Applying empathy seems to be a slightly more advanced method and probably needs good understanding on how to apply validation first - basically, being able to respond rather than react is a prerequisite for being able to show empathy using words at the right situation.