She's in IC and in some ways that is what triggered a lot of what is going on now. Last year they started really digging into her past and issues and that led to her revisiting things which led to her contacting the OM, etc. etc.
Are you aware of her past? I mean, has she talked it to you?
It is not about what you feel should work in your M. It is about doing the work that gets the right results. Do what works!