One of the many (far too) many little phrases I use to describe the world is "It is everyone's fondest wish for tomorrow to be just like yesterday".
Change is tough. Change thrust upon us is even harder. Like anyone who is doing something new there are lots of things outside your comfort zone. And some of those won't be all positive but will still need to be dealt with either passively (not said in a bad context here) like you are with this boy, or actively. For people accustomed to dealing with things in front of them and putting them to rights with their own hands, passing on that to someone else, especially someone who you have little or no influence on how they'll do it, is tough.
On BD H52, W50 T27, M26 S21, D23 BD-9-Mar-16 D-15-Jan-18 Final-19-Apr-18 I am a storyteller. The story may do you no good. But a story is never for the listener. It is always for the one who tells