W"Electrician never showed up" H"Neither did the strippers, looks like this is shaping up to be a lousy day for both of us!"
Quote
"Thanks for letting me know. That is annoying, as you would have been waiting in for them to arrive. I'll ask them to re-schedule."
Urgh, I'm annoyed at how I'm at a stage where I'm discussing a tiny exchange like this!
You did fine! You're right that it's not validating, but it's not a situation that calls for it. Your response was polite and business-like which is good for this situation.
