Originally Posted by unchien
1. "U: I'm sorry that I made you feel that way." - Would it be better to say "I'm sorry that you feel that way"? (Don't want to validate her claim that I am making her feel a certain way)

Your'e right. I am still a work in process on validation lol.

Originally Posted by unchien
W: Why did I not get one?
U: I can understand how you would feel upset. It certainly was not my intent to upset you, or make you feel left out.

Again good point. How about? I can understand how you would feel upset. It certainly was not my intent to upset you.