And still struggling 2

[Jim1234]

Honestly I think that's as much of an answer we're ever going to get- they are unhappy and they're not sure why, but they're hoping if they ditch us it'll get better.

Amen. I think this is exactly right. Of course that's not to say I couldn't have been better in some ways. It's a shame that I didn't embrace that until too late, though.