I wanted to share this with all here. I recently read this book and found it invaluable for breaking things down in an easy to understand way.

It's called I Hear You by Michael Sorensen

Reviews on Amazon are mixed. Mostly good, but one review complained the author (a marketer) has stolen ideas from John Gottman's Relationship Cure book, but regardless the approach and examples are really simple to understand. I personally have no problems with someone repackaging knowledge into an easier to understand format. That's what teachers do in the classroom.

He gets into deeper validation and empathy. More than the cheat sheet at the start of this thread. One thing I did notice was that some of the validation lines here are what he considers "micro validations" which are only part of the equation.

It's cheap and well worth the read if you're trying to understand the difference between sympathy and empathy. He's even broken it out into 4 simple steps to help walk yourself through the conversations and provide the validation the other person needs.

Hopefully others here may find it valuable as well.


Last edited by Cadet; 05/27/18 10:58 AM.

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