It just might be time to take the site down for a couple of days and do a complete overhaul and purge the system again. They usually take it down in late spring/early summer (if I am thinking correctly).
Everyone is trying something different to help in figuring this problem out. I don't use Chrome on a daily basis, nor do I use my phone to respond to the postings. However, the system has dropped me a couple of times as well. If the issue were characters or the use of a word document, phone, laptop, etc., it would stand to reason that more people be in this pickle of a mess.
I agree w/what you posted...but they have their own IT team looking into the matter and they could very well be based in CO. Most of the moderators are operating remotely and don't have access to the IT Team. Hopefully Virginia will read the postings about this issue and forward your suggestions on to their "paid" IT Team.
Sit quietly, the answers will reveal themselves when you least expect them to. The past is gone, the present is a gift and you need to focus on today, allow the future to reveal itself when it is ready.
