You are welcome, and believe me you are in good NGS company here, LOL! A shocking number of LBS's are "nice guys". All of the things I mentioned above, I was as guilty of them as anyone. And I know from personal experience that most of us are not doing it to be malicious or mean, we thought that we were doing the right thing. Our motivations were pure, but our methods were not. It's not hard to reform from NGS, because most nice guys are very intelligent and learn fast. So when you hold a mirror up to them and say "look at what you are doing and the impact it's having on others" then they don't like what they see and immediately work on fixing it. So good for you for reading up on this, I am confident you'll recover from it. It takes a while but it's a worthwhile journey.
