So, if she was emotionally charged, or ranting, did you sit there and listen, but say nothing? How did you respond calmly - to the points she was making, or by telling her you wouldn't converse when she was like that?
Like I said, it took practice. Communicate the boundary and then follow through.
When my W was emotionally charged, I'd say something like this, "I respect myself too much to be treated this way. This conversation is over until we can talk in a civil manner." Then I'd walk away or hangup and turn my phone off.
Me:45 ExW:48 M:04/97 3 Bombs & 2 ReCons 1st BD 11/10 D Finalized 4/20 D-16 S-14 Going in one more round when you don't think you can. That's what makes all the difference in life.~Rocky Balboa