It's good advice to acknowledge everything she does right. Positive reinforcement works on adults as well as children. You always have to show them there is a path back home. That's important. If they believe there is no path back to the M then there is no point in them doing any hard work. You also have to acknowledge that you're willing to put in all the effort that is needed BUT if they don't follow the path then you'll have to respond accordingly (180, lawyer up, file, whatever).
