Huddy, you could just direct her to the phone company.

There's no point in you trying to convince her about anything, she won't believe you (yes, why does she ask, then... who knows).

My H is like that. He asks me questions, then argues with my answer, or starts a rant about the stupid rules. I've learned to just repeat over and over, "You'll have to talk to them (whichever company) about that." He'll rant some more, I repeat. "Yeah, I know. You better call them about it." More ranting. "Yeah, tell them that when you call."

M 16 yrs, WH62, P54
3 adult blended kids
EA 11/13, BD1 6/14
PA fall 14, BD2 2/15
Piecing 2015, BD3 12/15
Separated 4/16
WH moved OW in 5/16
Divorced 6/15/17