I don't think you made a bad move. I think the only exception to this rule is if the WAS is grieving something they are responsible for and related to the sitch - eg: things going awry with an OP etc. If that is the cause of the distress, I don't think the level of compassion you showed would be appropriate. but in situations like bereavement, I think it's the right thing to do.
T 13 M 7 Me 48 H 46 SS 15 BD 7.14 PA D final 5.16 (H filed)
We receive & we lose, and must try to achieve gratitude & embrace with whole hearts whatever of life that remains after the losses - Dubus
