Answer to: "why didn't you hear it from ME?"

[Flight]

Thank you for the help.
I have read DB an DR and been at this for 7 months now.
Going to sound like a junkie, but paid $400 for another course and bought some materials from someone else and listen to his awesome free podcasts.
What I am lacking is more of the exact steps to follow kind of thing, hence asking about how to I answer that question because it comes up more than just about any other and I am not certain of the emotions behind it (though it seems to be "why didn't you care enough to listen when I was telling you the same thing") and what to say so she feels validated.
Any answer I have would sound defending, "I was trying and kept asking you and reading until the light bulb went off".