You could aways try TED -'tell me what you want to do about it' 'Explain what would be a good solution'. 'Describe how you would like it to change/ what needs to change'.
This approach (clearly you do not have to use those exact words), invites the person to think about a solution. A simple 'What do you want to do about it' is less effective. Works with children too!
Problem with MLCer is that like children they tend to do what I call magical thinking, and expect the ideal solution to arrive gift wrapped, except that often they ydo not evenknow wha t they want, so anything suggested is rejected. We work harder and herder to please and they have 'won' that little interchange . . .
