I suspect that W realizes how ridiculous the request was and how twisted she was about the shoes. Sometimes asking neutral questions reveals, to them, how silly some of their comments/thoughts can be over such a minor issue.
You cannot help but laugh at this MLCer mind at work here.
They get hateful when the STRESS is at its highest level and they do really 'out of there' stuff. Remember that they can't stand pressure at all and want that gone NOW...whatever it takes.
