i should be more confident as well that i am only going to react positively (because i've listened etc) and so things cannot ever escalate out-of-control. this should be what I am aiming for, not EXPECTing things to go badly
M: 6 T: 12 Kids: 2,4 BD: Jan 2015 S: Feb 2015 EA/PA confirmed: Feb2015/Mar2015