that must be quite something to recieve. How do you feel about the email? (rather than think)
Dont be in too much of a rush to reply. A considered response tomorrow is probably better than a rushed response tonight/today
if you do feel you should reply today then something short and validating that buys you time might be the best bet.
Something like (better scripters please improve) 'Thank you for taking the time to write this and share your feelings in this way. I sorry to hear that you are feeling this way.
I appreciate that you would like me to respond quickly but so that i can fully take in what you've said i just want to take a little bit of time to compose my thoughts. I hope you understand.
I'll respond more fully tomorrow but I wanted to let you know that I've seen this.
Take Care
Mozza'
Needs some work but it gives you some headroom without feeling pressured to deal with all of the email straight away. prepare the elephant as it were
Both mid 30s, 2 young kids BD 7sep14 XW moved on long ago, now living with OM1 D paperwork in progress
