I hope that you can set up some sort of system that when someone has questions or needs the "fill in the block" type of things it will catch your eye. Apparently they haven't communicated with each other for a long time and need to go back to the basics of asking verbally or sending you an email to let you know when something is missing, etc.
The guy who helps you apparently didn't see the question marks either and that makes me wonder if the question marks were clear enough or maybe they needed to be bolded and in a different color than the black. Something eye catching.
Yep, your attention has been elsewhere w/the stuff going on w/the h and the devil had a little bit of play time. Now it's back to the classroom and your focus has to turn back to the work at hand.
Sit quietly, the answers will reveal themselves when you least expect them to. The past is gone, the present is a gift and you need to focus on today, allow the future to reveal itself when it is ready.