Her job description says that she should take the car in for oil and tire changes? I'd be careful with that stuff...regardless of what the agency says it can easily become exploitive in the mind of the worker. One lady I dated, who had a back issue, was a PSW and put in charge of cleaning out her employers basement. What that had to do with caring for the disabled son is beyond me! IMHO, a PSW is hired to care for the disabled individual, not to be everything to the whole family. But, that said, when you work in a home environment there has to be give and take on both sides. It's not an easy environment to be the employed or the employer. There are lots of dynamics that come into play. Go slow and work out something with your employees that will be acceptable to both parties.