Yes, I need to continue to do my best at listening and validating. Her letter was very important, so my next interaction with her is to validate those things she shared with me in the letter. Part of the reason I'm not flipping out right now since she is pulling away after the letter. But you are right, they need to hear it again, and again, and again, and again. Not convincing, just understanding, listening and validating.
As for the C, she wouldn't go in the beginning. I'm not so sure she would go now, but I can only ask. Not now but later, timing is everything. She will know it is an option. Who knows, maybe she will change her mind down the road. I keep taking steps along this long road.