I think this journey the MLC is on ... creates a journey for us LBS that is necessary, granted .. not wanted .. hence our reluctance at first. Like you said .. at first we are all compassionate and forgiving, labeling them with MLC does alot to take away the responsibility for them IMHO, eliminating us from demonizing them to much. And being compassionate and forgiving is a TON easier than looking at ourselves in the mirror and admitting .. "Well crap .. looks like I have some serious chit to work on myself ... I thought I was the one with it all together" .... the cycles of all the emotions, its normal, and healthy ... keeps us working, what we have to watch is being stuck on one emotion for to long .... stagnation is the enemy.