I've learned personally from first hand experience and I try to stress to the newbies here as well on this one VERY important fact:
Never, never ask the WAS how's work or about work. They feel that their space has been intruded on...even if our intentions were good and sincere. I hit that wall with Ms. Wonka. So I've never said a peep or inquired about her work in over 10 years now. Now there's some new developments...wanna know? Gotta check out my thread.
Anyway...humor is almost a great ice breaker! That's how I've gotten through Ms. Wonka's Gibraltar-sized glacier. Last year...I think...I sent Ms. Wonka a humorous papers that contained the following colored picture:
A small glass plate with an over-easy egg on it with a yellow chick standing beside it facing the plate.
Above the picture was the caption in bold: "For Pete's Sake!"