Again this morning she had some snippy comments and jabs. This time I calmly said, could you please watch the negative comments, I feel attacked the last several days and I'm sure the girls would appreciate it if we were more positive around them. She made another snippy comment in response but later in the day when I saw her she completely apologized and admitted it was rude and she'd work on it. That was nice. Being calm and soft payed off.
