Dawgy .... dude I get it. I read .. might have been DB DL .. hell maybe here or another book (I have never read this much in my life to be honest) That the anger and spew comes from them needing justification from you to continue what they are doing. Its so hard for them to be out and with the OM/OW who they have painted as the "Golden Ticket" and painted the LBS as the reason for everything that has gone wrong in their life...... surety while they are in the fog they will not look internally and realize they chose the A ... its easier to remain in the A when they can justify how miserable we make them and basically forced them to this.