Just saw your response, Wonka. Thank you. I'm thinking H needs to work with the phone company/Apple store first. I bet he bought it from the phone store.
I'll ask him more about that - and about e-mail.
But I think that's the only way to go.
You rock!
M: 40 H: 44 Married 14 years S11 & D6; D20 & D19 from previous M 2BDs/PAs, 8 years apart Piecing: April 2014