@LTH - thanks. I'm trying to do a better job of waiting until I can calmly and rationally review a situation rather than responding in the emotion of the moment. I think it helps me take a step back and see where W is coming from; and when I realize that I've worked SO hard on myself, and W really has made very little progress since August, it makes me sympathetic for her.
Rather than feeling superior, which I honestly may have felt in the past, I feel bad that she hasn't had the guidance, 2x4s, and general emotional outlet I've had on here.