Have still had no reply - what the h*ll - perhaps i'll just send a blank text or ring and hang up. Seems to have better results.
On a more positive note- I have realised that doing things for yourself is very satisfying.
yesterday I managed to put up a kitchen shelf, put up some coat hooks, fix the wonky toilet seat and put some hanging rails in a bedroom cupboard. Not life changing, but I did it all myself - Oh yes, and I changed a light bulb!