Pride for many MLCers appears to be HUGE. They are not going to admit mistakes.

Quite reasonably the other partner (aka LBS) wants an acknowledgement of pretty dreadful behaviour, and I think it is healthy to do so.

MLCers are damaged people with little 'flexibility' in their make-up - often demanding or perfectionist parents prevented them from being allowed to make mistakes and learn from them in a healthy way, so they have internalised big time, 'Do not make a mistake' So they have even greater difficulty than the rest of us in acknowledging they might have screwed up, and let's face it, it isn't easy even when you are operating from a full deck.