The trick is to figure out if it's always been that way, indicating you as the LBS are lucky and need to figure out how to do better...or, if they were not always that way and will later change to a whole person.
Time will tell, right?
AJ
"Our lives begin to end the day we become silent about things that matter" MLK Put the glass down... "Yesterday I was clever so I wanted to change the world Today I am wise, so I am changing myself."
