I have a feeling that the frequency of interactions with your son and ex is an issue here. How do you wish this to be (I imagine you often would have contact with your son, but none with your ex)? What is possible and reasonable in your eyes? It seems to me that there will be times when you can't/don't have interaction with him, tough though this is. If you expect your ex to respond within a certain amount of time to a call or text from you, will you do the same for her? That is, can/will the relationship/interaction be fully symmetric?
Some sort of framework and clarification of expectations would be good to make, agreed to by both sides. A mediator sounds like a useful person to assist in making this.
Luke
M58, xW54 S22, D18 M 1984, D 2016 Living a new life.