That's just typical. The place is there to give people advice and they're never open or don't answer the phone.
One other thought - are they online? You may be able to contact them that way and set up an appointment. I know a lot of things were less internet based when I lived there, but things have probably changed in the last 10 years.
Just trying to help out - don't want you getting stressed by this when your H is giving you enough stress.
Both 50 S14 M 16 yrs (his 3rd; my 1st)
ILYBINILWY - 24 Dec 2012 H moved out - 27 Jun 2013 Legally separated - 6 Sep 2013 Closing the door and changing the locks