Is it in a place you can get to easily? Can you just walk in and bug them in person LOL .
I was lucky enough to not have to deal with the advice centre at all but a couple of my friends did so I know how hard they are to get hold of. Keep at it, you'll get through to them eventually I'm sure.
Both 50 S14 M 16 yrs (his 3rd; my 1st)
ILYBINILWY - 24 Dec 2012 H moved out - 27 Jun 2013 Legally separated - 6 Sep 2013 Closing the door and changing the locks
.