Everyone's sitches are unique, so you have to test and figure out which things work in your sitch, and keep them REAL...nobody feels validated by a canned response, delivered as a canned response...ya know?
One other thought...imo, this is the danger in any "program" or list of "tactics" ... you eventually get to the canned response stage, following the "script" without really thinking about it. This is why I think we all must find our own unique ways dealing with our unique sitches, and really, really mean them and be present in them in the moment.
In the depths of winter, I finally learned that within me there lay an invincible summer. - Albert Camus
Uncertainty is the very condition which impels people to unfold their powers.-Eric Fromm
