How to proceed with angry, almost-walkaway H?

[maji]

Thanks for the clarifying the above, MrBond. I think I get it now -- I have to show him that that I want to be treated with respect, be firm about it, yet at the same time say that I respect his decisions (when what I really want to do is to call him a lying, cheating meanie).

I'm still struggling with questions 1, 2 and 3 on the previous page... Will be grateful for any advice from experienced DB-ers.