What is really difficult in these sitchs is, people take sides. We know what's real, what's right, what's crazy... and we try hard to prevent or counteract any of our negative press...
We wonder how smart, rational people could believe that we are the crazy, horrible people they seem to be told. How could people be so naive... or insert any other negative adjective here... to believe that garbage.
But, people will form their own opinion. Often, it is because of the past or desired relationship with the person who is spreading such trash talk.
Eventually, most people see through this. The tide may change. Opinions may change. Or... in the case of in-laws... nothing changes... only because blood is thicker than water...
All an LBS can do is keep working on themselves and be awesome. All things that need to work itself out, will.
