I am no vet but I have learned that I need to control my emotions...thanks for the support from this board I know think am I reacting because of my emotions or not? Also my coach mentioned to think about what you might say or do...is what you say or do going to push them away more or pull them closer to you?
Also and last is...and I don't know who to give credit to on this! Wish I did because it has effected me greatly!!
...but when you raise your voice during a discussion you are raising it because you are trying to be right, you are fighting to be right!! I know I do this and did it a lot!! This is one of the biggest things I am working on!