I did but it was pretty simple for us. And the taxes were done by this time in that year.

Is she being offered scholarships and/or grants?

Call the advisor's office and ask what happens if the taxes aren't finished? Ask if they have a deadline?

Try not to let it get to you. I used to do that all the time and then when I asked the questions felt much better and had information that was helpful.

If they have a deadline you can then go to H and say, I know you're working on this but wanted to let you know the FA office said yadda yadda.

Me 57/H 58
M36 S 2.5yrs R 12/13

Let me give up the need to know why things happen as they do.
I will never know and constant wondering is constant suffering.
Caroline Myss