Sandi - you're absolutely right. I can think of MANY cases where my W just wanted someone to listen to.
My problem is I've always been a fixer. When I was a kid, I'd take apart my toys and put them back together again; fixed everybody's bikes in the neighborhood; fixed lawn mowers; fixed and restored cars; designed automated assembly equipment for Ford and GM; now I maintain a large computer network - I'm a fixer. The idea of listening was totally foreign to me, until I started reading Michelle's books...