KG,

Thanks for your take on this - it really helps to see things from someone else's perspective.

I do need to work on diffusing situations. This has never been a strong point for me. I usually go straight to escalating everything into a catastrophe.

I am mindful of the need to state what I need calmly and pleasantly. I've seen that nothing else works, in any case.

Trying to let go of the anxiety about the legal stuff. I know it doesn't help... but I still have a way to go on this.