I am REALLY kicking myself. I have gone over our brief interaction over and over in my head. I had an opportunity, I am glad I got a couple things out in the open but at the same time I didn’t get much from W. I know Ive already posted about this but I cant get the part when W said “things are tough.” THAT was my opportunity! I said “I understand” and that stopped me from getting her to express her feelings. Just a simple “what part about things is tough?” would have made a world of difference. Can I ask her what she meant by that or is it late to go back and ask her?