This was a major problem in our M that I never knew if he really wanted to do something or was just saying that to please me. He routinely does things he doesn't want to do because he doesn't want to upset anyone. All he does is drift.
So, the way I'm trying to take this, the question is: was there anything in our behavior that made them feel like this was the only way to get information across to us? Were we too harsh (needlessly or without justification) when other truths were revealed that reinforced their beliefs that it was easier for them to tell us what we wanted to hear? Is there anything that we can change about how we deal with them to make it clear that telling the truth is a safe thing and will not be met with scorn? Ruminating...